SLA-backed response times, a dedicated CSM, and a private Slack channel — for teams that ship fast.
Free Nuvi support is fast and friendly — but if your store is your business, you want guarantees. Premium Support adds priority queues, named contacts who know your store, and an SLA you can hold us to.
Private Slack channel with your CSM + a Nuvi engineer. No tickets, no queue — just a conversation.
Sub-hour first response, 4-hour critical bug acknowledgement, monthly uptime reports.
Your CSM walks through usage, opportunities, and what's coming — with the roadmap built around your asks.
Hands-on help moving from Shopify, WooCommerce, or Wix. Theme tuning, data import, redirect map.
Free is bundled with every plan; Premium and Enterprise unlock named contacts and SLAs.
Email + community forum
Named CSM + private Slack
24/7 + dedicated team
No third-party integration to maintain — every Nuvi service ships in your existing dashboard.
Talk to us about your team, scale, and constraints — we'll quote a support plan that fits.